Privacy Policy

At Cultural-Elegance Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website Cultural-Elegance Ltd or make purchases from us. Please read this policy carefully.

1. Information We Collect

We collect personal information that you provide to us directly when you:

Create an account or make a purchase on our website
Contact us for customer service or support
Subscribe to our newsletter
Participate in surveys or promotions
Use our website in any other way

Types of personal data we collect include:

Name
Email address
Postal address
Phone number
Payment information (e.g., credit card details)
Shipping details
IP address and browser information (for site analytics)

2. How We Use Your Information

We use your personal data for the following purposes:

To process your orders and payments: To complete your purchase and deliver products to your shipping address.
To communicate with you: To provide customer support, send order updates, and respond to inquiries.
To improve our services: We analyze user data to enhance the website’s functionality and user experience.
Marketing and promotions: If you have opted into marketing communications, we may send you promotional emails about our products, offers, or news. You can opt out of these communications at any time by unsubscribing.

3. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal information:

Contractual necessity: To fulfill your order and process payments.
Consent: When you subscribe to our newsletter or marketing communications, we ask for your consent.
Legitimate interests: For our internal business purposes such as marketing, fraud prevention, and improving our services.

4. Sharing Your Information

We will not sell, rent, or trade your personal data. However, we may share your personal information with third-party service providers in the following instances:

Payment processors: To facilitate payment transactions (e.g., PayPal, Stripe).
Shipping carriers: To deliver your order (e.g., Royal Mail, DHL, Hermes).
Marketing tools: To send newsletters or promotional offers (e.g., Mailchimp).
Analytics providers: To analyze site traffic and usage patterns (e.g., Google Analytics).

All third-party providers with whom we share personal information are required to safeguard your data in compliance with data protection laws.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain some personal data for legal or regulatory compliance or for resolving disputes.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request that we correct any inaccuracies in your personal information.
Right to erasure: You can request that we delete your personal data (subject to certain exceptions).
Right to restrict processing: You can ask us to restrict how we process your data in certain circumstances.
Right to object: You can object to the processing of your personal data for marketing purposes.
Right to data portability: You can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it. We use secure encryption protocols to process your payments and safeguard the transmission of sensitive data on our website.

However, no method of data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to collect information about how you interact with our website. Cookies are small text files stored on your device that help us improve your experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that your data is protected and that appropriate safeguards are in place, such as the use of Standard Contractual Clauses or other approved mechanisms under data protection law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will post the revised policy on this page with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

TERMS AND CONDITIONS FOR CULTURAL-ELEGANCE LTD

Terms and Conditions

Welcome to Cultural-Elegance Ltd. By accessing or using our website, purchasing products, or engaging with any services provided by Cultural-Elegance Ltd, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these terms carefully before using this website. If you do not agree to these terms, you must not access or use this site.

Acceptance of Terms

By using this site, you agree to be bound by these terms & conditions and any amendments made to them over time. We may update these terms & conditions periodically and recommend that you review them regularly. If you do not agree to the updated terms & conditions, please refrain from using the website.

1. Introduction

These Terms and Conditions govern your use of Cultural-Elegance Ltd and any services offered through the website, including product sales and customer support. By accessing and using the website, you agree to be bound by these Terms, as well as any other applicable rules or guidelines.

2. Use of the Site

Eligibility: You must be at least 18 years old, or have parental consent if you are under 18, to use this website. By using this website, you confirm that you meet the eligibility criteria.
License to Use: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the site for personal shopping and browsing purposes only. Commercial use of the site is prohibited unless explicitly authorized.
Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products

Product Information: We strive to ensure the accuracy of all product descriptions, images, and prices on the site. However, errors may occasionally occur. If we discover any such errors after you place an order, we will inform you promptly and offer you the option of confirming your order at the correct price or cancelling your order for a refund.
Availability: Product availability is subject to change without notice. If an item becomes unavailable after your order has been placed, we will inform you as soon as possible and provide alternatives or a refund if applicable.

4. Orders and Payments

Order Process: By placing an order through our site, you are making an offer to purchase the products in your order. This offer is subject to acceptance by us. We reserve the right to refuse or cancel your order at any time before we dispatch the products.
Payment Methods: We accept payments via credit/debit cards and apple-pay. All payments must be made in GBP (£) or the currency specified at checkout.
Order Confirmation: Once your order has been placed, you will receive an email confirming your order details. This confirmation does not mean that your order has been accepted. Your order will be processed and dispatched once we have verified payment and stock availability.

5. Pricing and VAT

Prices: All prices on the site are listed in GBP (£) and include VAT (Value Added Tax) at the prevailing rate.
VAT: If applicable, VAT will be included in the total price of your order, as per UK regulations. You will be provided with a breakdown of the VAT amount during checkout.

6. Delivery

Shipping Methods: We offer various shipping options, and shipping fees will be calculated at checkout based on the delivery address and shipping method selected.
Delivery Times: Estimated delivery times will be provided during checkout, but these are only estimates and cannot be guaranteed. We aim to dispatch orders within 3-5 business days.
Customs and Import Duties: For international orders, customers are responsible for any customs or import duties that may apply once the package reaches the destination country.

7. Returns and Refunds

Distance Selling Regulations: Under UK law, you have the right to cancel your order within 14 days of receiving the goods ("cooling-off period") for a full refund. The cooling-off period begins the day after you receive your goods.
Return Policy: If you wish to return an item, please ensure it is in the original condition (unused, unworn, and with all tags/packaging intact). You are responsible for the cost of return shipping, unless the item is faulty or not as described.
Faulty or Incorrect Items: If you receive a faulty or incorrect item, please contact us immediately, and we will arrange for a replacement or a refund, including the cost of return shipping.
Exclusions: The right to cancel does not apply to certain goods, including personalized or bespoke items.

8. Privacy and Data Protection

Data Protection: We are committed to protecting your privacy. Any personal information you provide to us will be processed in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For further details on how we collect and use your data, please review our Privacy Policy.

9. Intellectual Property

Ownership of Content: All content on the site, including but not limited to text, images, graphics, logos, trademarks, and software, is owned by Cultural-Elegance Ltd or its licensors and is protected by copyright and other intellectual property laws.
Limited Use: You may only use the content on the site for personal, non-commercial purposes. Any reproduction or redistribution of the content without our prior written consent is prohibited.

10. Disclaimers

No Warranty: The site and the products are provided "as is" without any warranties or guarantees of any kind, either express or implied. We do not guarantee that the site will be error-free or that access will be uninterrupted.
Third-Party Links: Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of these third-party websites.

11. Limitation of Liability

Limitation of Liability: To the fullest extent permitted by law, Cultural-Elegance Ltd will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or the products, even if we have been advised of the possibility of such damages.
Consumer Rights: Nothing in these terms will affect your statutory rights as a consumer under UK law.

12. Governing Law and Dispute Resolution

Governing Law: These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UK.
Dispute Resolution: If you have a complaint or dispute regarding your purchase, please contact us first. If we cannot resolve the matter directly, you may submit the complaint to the UK’s Online Dispute Resolution (ODR) platform: https://www.gov.uk/online-dispute-resolution

13. Amendments

We reserve the right to modify or amend these terms at any time. Any changes will be effective immediately upon posting to the site, and your continued use of the site constitutes your acceptance of the revised terms.

Effective Date: 10/03/2025